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1. About


Visit our ‘ABOUT’ page for information about FASHIONOLOGY.NL. If you are curious about our every day life then visit our blog. If you have suggestions or questions, then you can always contact us at info@fashionology.nl.

 

2. Ordering & Voucher


Placing an order
 

Ordering an item from www.fashionology.nl is easy. Simply follow the steps below: 

1. If you have found the item(s) you would like to purchase, choose the desired size and click "add to bag". All items will be reserved for you for one hour in your shopping bag.
2. If you would like to finalize your order, then click on “bag”. you will be shown your shopping bag for review. Click on “proceed to checkout” in your shopping bag.
3. Follow the step-by-step instructions, which will guide you through the registration and payment process until your order has been confirmed.
4. Immediately after this you will receive an order confirmation to your indicated e-mail address. As soon as your order has been shipped, you will receive another e-mail with a shipping confirmation and a tracking number (if you choose to ship your order with registered or express shipping).


Delivery address

We send your orders to the address that you have filled out under “shipping address” 


Packaging

We value packaging a lot and we like to spoil you with pretty packaging and something extra or unexpected every now and then. If your order includes fragile jewelry then your jewelry is packed carefully in our signature white luxurious giftboxes. Other orders are being packed in our signature splatter zipper pouches.

Gift wrapping
Usually we automatically wrap all orders as a gift in our signature giftwrapping or season gift wrapping, except sale orders or orders placed with a special promotion. During these periods automatical gift wrapping may be subject to certain conditions. However gift wrapping is always possible and available for free, even if you don't meet the conditions of autimatical gift wrapping. During promotions or sale simply leave a comment at the check-out. You can also add a gift message at the check-out. We will then include your message as an handwritten note to the gift. We can also leave out invoices if you prefer to ship it directly to the receiver of your gift. Everything is possible. We love to help you!


Items that are out of stock

If an item is out of stock then click on "Product out of stock? Click here to receive a notification when it is back in stock". You can enter your email address and ones the item comes back in stock, we will inform you via email right away. Once you have


Pre-order
The product title indicates whether if it is a pre-order. The product title also tells you in which week your pre-order will be shipped. If you order a piece of jewelry on pre-order along with other jewelry, which are not on pre-order, then your entire order will be shipped together with the pre-order. We offer free worldwide shipping, so if you want to split your pre-order from the other jewelry in your order then simply place two separate orders.


Adjusting your order

It is not possible to adjust your order.


Adjusting your address

You can adjust your address within 1 hour minutes after you have placed your order. Please send an email to order@fashionology.nl and entitle your email as 'URGENT'. Once your address has been adjusted we will send you a confirmation email.


Sizing

The sizes shown are US sizes. You can find the conversion for foreign sizes in our sizing chart and in the discriptions of items which have a size. If an item runs large or small we will make a note on the web site.


Styling questions

For questions about styling, you can contact us at style@fashionology.nl


Can I cancel my order?
Yes, you can cancel your order within 1 hour after you have paid for the order. Please contact us at info@fashionology.nl and entitle you email as “URGENT”. If you have not paid for your order yet and you wish to cancel the order then you can contact us within a week at info@fashionology.nl. Orders that have not been paid for after two weeks will automatically be canceled. You are not obligated to pay for your order. 


How can I check the status of my order?

You can easily check the status of your order if you create an account at FASHIONOLOGY.NL prior you place an order. We will also update you about your order via order and shipping confirmations. You can also contact us at info@fashionology.nl


Gift Card

You can buy a gift card via our link: FASHIONOLOGY.NL GIFT CARD. You can decide whether the coupon is sent to you via email or post. Follow all steps until you can put the coupon in your shopping bag. The gift card will be valid when the payment is made and is non-expirering.


I would like to give a Gift Card away as a present. Is that possible?

You can buy a gift certificate via our link: FASHIONOLOGY.NL GIFT CARD. You can decide whether the coupon is sent to you via email or post. Follow all steps until you can put the coupon in your shopping bag. The coupon will be valid when the payment is made.


How can I redeem my Gift Card?

Stating your coupon code, you can purchase items for the value of your coupon on www.fashionology.nl. Please note that a denomination as well as a cash payment of the coupon is not possible. When you enter your coupon code when placing your order, your invoice will automatically be reduced by the coupon amount. If the value of the coupon is not sufficient for your order, the difference can be paid by Paypal, Ideal, Credit Card or bank transfer. Coupons are valid forever. A refund of the coupon amount is not possible.


Returning goods purcharsed with a Gift Card

Should you wish to return a product purchased using a Gift Card, you can do so within 14 days from the date of receipt. You will then receive an updated Gift Card code by email, bearing the same value as the original gift voucher. You shall also receive any difference in value. A gift voucher cannot be exchanged for cash.


Liability and risk of loss
FASHIONOLOGY.NL does not bear any responsibility for an incorrectly entered email address of the recipient of the gift voucher. Likewise, FASHIONOLOGY.NL does not accept any liability for the loss, theft, misuse or delayed delivery (e.g. due to technical problems) of the gift vouchers.

 
Fraud
FASHIONOLOGY.NL reserves the right to close the customer account and/or demand alternative payment in case of a fraud, or an attempt at deception or in case of a suspicion of other illegal activities in connection with a purchase of a gift voucher or at the time of redeeming it on our website www.fashionology.nl. The customer shall not have any right for the release or payment of the gift voucher in question.


3. Payment and Shipping

Payment methods
For payments you have the following options: Paypal, Credit Card payments with Mastercard and Visa, Ideal and Wire/bank Transfer: You can wire the money to us within 14 business days after your order placement. Once you have chosen bank transfer and  you have completed your order, you will receive an email by our payment provider Buckaroo. This email includes all details you need in order to complete the payment via bank. Please note, that the order will only be sent after we have received the payment.

 

visamastercardsecuremeastropaypalideal bank


Secure payment
All your credit card information such as credit card number, expiration date etc are automatically transferred via an encrypted secure system to the paymaster without FASHIONOLOGY.NL or others having access to the data. Even for possible refunds the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods ( Verified by Visa or Mastercard Secure Code ).

 
Waiting for your order paid by credit card

Please note that your order can only be sent after your credit card details were accepted. Therefore, all security parameters need to be stored on your card.


Paying for your order via wire/bank transfer

 After you have confirmed your order and you choose wire/bank transfer as payment option, you will receive an email by our payment provider Buckaroo. This email includes all details you need in order to complete the payment via bank correctly. Make sure all details are correct, so we can trace your payment. Please note, that the order will only be sent after we have received the payment. 
If you have any questions regarding this payment option then simply contact us at info@fashionology.nl


Waiting for your order paid by wire/bank transfer

We can only ship the goods once we have seen the payment in our account. Please note that a transaction may take several working days. This time frame depends on your bank and cannot be influenced by us.


Additional costs
The only additional costs to your order are the shipping costs. We offer free worldwide standard shipping on all order, free registered shipping on orders over €250 and free express shipping on orders over €600.


Payment Period
You need to pay for your order within two weeks. If you have not paid for your order within two weeks then your order will automatically be canceled. During SALE your order will be canceled after 1 week.

 

Shipment
All standard shipments are handled by PostNL, registered shipments are handled by PostNL, DPD, FedEx or UPS, express shipments are handled by FedEx or UPS. The orders will be shipped to your shipping address.

 

fedexpostnl


Handling time

All orders are made by hand per order, therefore your order will be shipped within 3 working days after we have received your payment. Please keep in mind that holidays and weekend days are no working days. During busy periods, such as special promotions and SALE the handling time of orders take up to 6 business days. You can alsways contact us to ship your order faster, however we cannot always guarantee to ship your order faster. You can also choose the express shipping option. Which will be shipped within 1 day.


Shipping fees

  Standard Shipping Registered Shipping

Express Shipping

The Netherlands

FREE

€8,50
Above €250 = FREE

€19,99
Above €600 = FREE

Europe Zone 1

FREE

€13,50
Above €250 = FREE

€29,99
Above €600 = FREE

Europe Zone 2

FREE

€13,50
Above €250 = FREE

€29,99
Above €600 = FREE

Europe Zone 3

FREE

€13,50
Above €250 = FREE

€29,99
Above €600 = FREE

Rest of the world

FREE

€24,50
Above €250 = FREE

€49,99
Above €600 = FREE


Europe Zone 1 Belgium, Luxembourg, Denmark (excl. Faroe Islands en Greenland),Germany , France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican), Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands),Sweden
Europe Zone 2 Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic.
Europe Zone 3 Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Island, Gibraltar, Greece, Greenland, iceland,Channel Islands , Croatia, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, White Russia, Switzerland.

To which countries does FASHIONOLOGY.NL ship?
We ship worldwide

Insured order
If you choose the standard shipping option then your order will be shipped with unregistered mail. All registered and express orders are insured against damage or theft from the time of pick up to delivery at the provided shipping address. The costs to insure the item are covered by FASHIONOLOGY.NL. Please note: Returns need to be returned to us with registered mail. It is your responsibility to ensure a proper return, please keep the return receipt on file.

Track order
If you choose the registered or express shipping option then you will receive an email with the tracking number of your order.  By clicking on the link in the email you will be automatically be redirected to PostNL or FedEx.

Missing/ incorrect/ broken item
If this happens then please contact us as soon as possible and entitle your email as ‘URGENT’. It can happen that certain items are temporary unavailable or no longer available. If this is the case it will be shown on your invoice. Of course we will also inform you via email. Normally it means that the missing item wasn’t in stock at the moment and that we wanted you to send the other items first because we don’t want you to wait to long for your order. Please contact us to be sure. I have received an incorrect item in my order, what do I do? Please contact us and we will take care of it.

We make every effort to keep sufficient stock of items shown on our site. Yet, occasionally we do sell out of products before the site can be updated. You will receive an e-mail if an item that you have ordered is out-of-stock. The changes will be reflected on your invoice.


Missing order
If your order has still arrived 20 business days after we have send out the order then please contact us and we will take care of it.


4. My Account

How do I create an account at FASHIONOLOGY.NL?

  1. Click on ‘account’ at the top on the right of our webpage.
  2. Click on ‘create an account’
  3. Enter your details, if you prefer to receive our newsletter (which we send with a maximum of 4x a year) and enter your password twice.
  4. Click on submit
  5. You have now created your account. You will be redirected to your account page and you will receive a confirmation email that your account has been created.
  6. Once you are on your account page you can add, adjust or change your details.

Once you have placed your order and want to adjust your shipping address, please contact us and entitle your email as ‘URGENT’. You can not change your details in your account for your current order, we need to do that for you. When you change your account details then the changes will be applied to your next order, not to your current order!


Modify account
You can modify your account profile anytime you wish. Simply select “account” at the top of the menu bar and log into your account using your email address and your personal password.

- to change your shipping information, simply edit the existing profile.
- to modify your password or email address, simply edit your profile.
- to view your order status and order history, click on “show all”.
- to turn on/off the newsletter service

Forgot password
In case you forgot your password then click here.

5. Returns

Return
If you are not satisfied with an item, you can return it within the return period of two weeks. SALE items can only be returned for an exchange or store-credit. In the interests of hygiene we do not accept the return of pierced jewelry. The unused item has to be returned in its original packaging for a refund. You may inspect the goods carefully. The fall of value as a result of the proper use beyond the careful inspection of the goods, which implicates, that the refunded goods cannot be sold as "new" anymore, has to be reimbursed by the customer.

To successfully complete the return process, please follow the instructions on our return form. Print out and fill in our return form, which you can find here. Please note that all returned items have to be sent back in one package. We advise you to sent back the package with registered mail. If the goods are used, worn, damaged, incomplete or not been send back in it orginal box then FASHIONOLOGY.NL is not obliged to take back the item.

Please address all returns and exchanges to:

FASHIONOLOGY.NL
Returns
3045 AW Rotterdam

The Netherlands

Exchange
You can fill in your exchange on our return form.

Refund
Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed your will receive an email confirmation of your return. The amount will be refunded on the account of your original payment method.  

Damaged/ Misshipped Items
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by phone or email. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax. To do so please go back to Returns.

Return Form
Your can find our Return Form HERE


6. Other

How do I sign up for the newsletter?
You can enter your emailaddress in the ‘newsletter’ box and click on ‘GO’. You will receive a confirmation email in which we confirm your subscription to our newsletter. You can also choose to receive our emails while checking out. We send maximal 4 emails a year.


What is your privacy policy?

FASHIONOLOGY.NL uses security software SSL (Secure Socket Layer). This is an asymetrical encrypting method to protect your credit card information during transmission against interception and manipulation. All your information is treated confidentially.


Wholesales

For wholesales please contact us at rachel@fashionology.nl


VAT-Number
NL154100122B01


Chamber of Commerce number
24475476

Taking care of FASHIONOLOGY.NL jewelry
Please handle the jewelry with care. Be very careful with the use of fluids on or near the silver plated jewelry or on the part of your skin where you wear the silver plated jewelry on. The change of weather can cause discoloring, but also the contact with other jewelry can cause discoloring, because of differ in material for example, but this is not permanent. If the jewelry has been discolored then gently clean it with a jewelry cleaning cloth. Also a dry towel will work. This will probably solve the problem. If it doesn't then please contact us. 


Materials
We us sterling silver and gemstones.


Broken/tarnished ball chain necklace
We offer a 1 year guarantee.


Translate FASHIONOLOGY.NL

For other languages you can translate our webshop here http://translate.google.com.


Size Chart
The sizes are shown are US sizes. You can find a size chart at the bottom of our website under “Size Chart” and the discriptions of items which have a size. If an item runs large or small we will make a note on the web site. 


Restock
We randomly restock items a few times a week. For items that are currently out of stock you can enter you emailaddress on the productpage and be informed once the item is back in stock again. You can ofocurse also keep a close eye on your wanted item.

It does happen from time to time that we restock a very small quantity in the meantime. Items that won’t come back in stock will be removed from the webshop.


The item looks different in real life then on the pictures

Because our items are handmade and made of natural crystals and elements, each piece may vary. The size and shape may vary, but the overall look and feel will still be intact.


Custom requests

FASHIONOLOGY.NL will only do custom requests in large volumes. So if you want to order an exclusive style, minimums will apply.


7. Contact Us

Further questions
Please contact our service team at info@fashionology.nl


Answering emails
All emails will be answered within 2 working days. If you have an urgent question then please add ‘URGENT’ to the description of the email subject. Urgent entitled emails will be answered within 1 working day.


8. Sale

All sales are final
All our sale is final and can only be exchanged or returned for a store credit.

Payment Period
During SALE we need to receive the payment for your order within 1 week, otherwise your order will be canceled.

Handling time
Sale orders are being shipped within 4-6 business days.Orders which include non-sale jewelry will be shipped within 1-3 days. If you have a special request then please contact our service team at info@fashionology.nl, we're always happy to help you :-)

Gift Wrapping
Sale orders will not be wrapped as a gift. However if you like your order to be wrapped then simply leave a comment at the check-out. We will then wrap your order for free.

Sale Return
Sale items can be returned for an exchange or store-credit. The store credit is valid for 5 years. For more general information about returns please visit Returns

Return form


9. Summer

Office Closed

Once a year, in the summer, we're having a little brea. This means that our customer service is closed, but all your orders can still be placed! When we have our Holiday break we will ofcourse let you know.

Why?
To gain new inspiration and we just needed a little vacation and quality time with our families <3

Emails
Emails sent to info@fashionology.nl will receive an autoreply with extra information. The autoreply is our answer, we do not personally answer emails sent to info@fashionology.nl, please don't use order@fashionology.nl for your questions. If our Customer Service page or our auroreply email don't give the answer to your question and your question cannot wait until we're back, please send an email to holiday@fashionology.nl

Questions?
Please scroll through this customer service page first, maybe you can find your answer here ;-) If you cannot find your answer here, and your question cannot wait until we're back, then you can send an email to holiday@fashionology.nl, please make sure to add your order-number if you have one. If you have a real urgent matter then you can contact us at urgent@fashionology.nl. Please be aware that we try to answer urgent emails as soon as possible, but take in mind that your email will most likely be answered on Monday.

Pre-order
All our jewelry is available during our summer holiday as pre-order. All orders will be shipped with free worldwide shipping and a complimentary gift once we're back ;-)

If you placed an order and discovered an error in your details then please send an email to urgent@fashionology.nl

Returns
Returns will be processed once we're back. Don't worry about the return period, this will ofcourse be extended.

Error in your received order
Did you discover a problem or error in the order that you received, which we shipped before our holidays, please don't worry and send us an email + image of the piece that you received to holiday@fashionology.nl. We will make sure you will always receive what you ordered, no matter what, promise! ;-)

Not received your order?
Please check if your address details are correct. If they are correct then look at the delivery time per zone below. If your address details are not correct then you can contact us at holiday@fashionology.nl, along with your correct details.

Delivery time
If your order has been shipped before our summer holiday and you have received a shipping confirmation, then these are the estimated delivery periods:

Within the Netherlands: 1-2 business days
Belgium, Germany, France & UK: 2-5 business days
All other European countries: 5-7 business days
USA: 5-10 business days
All other countries outside Europe: 10-15 business days

Note that due to customs or strikes deliveries may take a little longer then given above.

Urgent matters
If you have a real urgent matter, please forward your email to urgent@fashionology.nl.

Following our journey
Follow Rachel and het USA roadtrip on instagram at @rachelbaan or Fashionology @fashionology_nl 

New collection
What do you think about our new collection? We hope you love it!


10. Birthday

 Until November 18, 2015. You'll receive 30% off, a gift and free worldwide shipping on all orders. Your discount will be automatically applied at the checkout.

Handling Time
: Because of the huge amount of orders we have to process, during our anniversary promo, orders are being shipped within 4-6 business days. If you have a special request then please contact our service team at info@fashionology.nl, we're always happy to help you with anything and ship your order faster, if you need it on time or if it's a present :-)


11. Christmas

All orders* placed from December 1 until December 23 will be shipped the same day** and wrapped as a gift***.  *Pre-orders will be shipped on the 'ship by' date given online.**Orders placed before 16.00pm CET.***If you have special gift instructions, or if you prefer all pieces to be wrapped separately, then you can leave your requests in the comment area at the check-out, we love to help you with anything :-)

Handling Time
: Order before 16.00 CET and your order will be shipped the same day.

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