Placing an order 

To order an item on www.fashionology.nl is easy. Simply follow the steps below: 

Delivery address
We send out the orders to the address which you have filled in under “shipping address” 

Gift wrapping
All items are already packad as gifts. All rings and fragile items are packed in black giftboxes and the rest of the items are packed in black wrapping paper.

Items that are out of stock
If an item is out of stock then click on "Product out of stock? Click here to receive a notification when it is back in stock". You can enter your email address and ones the item comes back in stock, we will inform you via email right away.

Adjusting your order
It is not possible to adjust your order.

Adjusting your address
You can adjust your address within 15 minutes after you have placed your order. Please send an email to order@fashionology.nl and entitle your email as 'URGENT'. Once your address has been adjusted we will send you a confirmation email.

Sizing
The sizes are shown are European sizes. You can find the conversion for foreign sizes in our sizing chart and in the discriptions of items which have a size. If an item runs large or small we will make a note on the web site.

Styling questions
For questions about styling, you can contact our stylist. The email address is sales@fashionology.nl

Can I cancel my order?
Yes, you can cancel your order within 1 hour after you have paid for the order. Please contact us at info@fashionology.nl and entitle you email as “URGENT”. If you have not paid for your order yet and you wish to cancel the order then you can contact us within a week at info@fashionology.nl. Orders that have not been paid for after two weeks will automatically be canceled. You are not obligated to pay for your order. 

How can I check the status of my order?
You can easily check the status of your order if you create an account at FASHIONOLOGY.NL prior you place an order. We will also update you about your order via order and shipping confirmations. You can also contact us at info@fashionology.nl

Voucher/ Gift Card
You can buy a gift card via our link: FASHIONOLOGY.NL GIFT CARD. You can decide whether the coupon is sent to you via email or post. Follow all steps until you can put the coupon in your shopping bag. The gift card will be valid when the payment is made and is non-expirering

I would like to give a coupon away as a present. Is that possible?
You can buy a gift certificate via our link: FASHIONOLOGY.NL GIFT CARD. You can decide whether the coupon is sent to you via email or post. Follow all steps until you can put the coupon in your shopping bag. The coupon will be valid when the payment is made.


How can I redeem my coupon?
Stating your coupon code, you can purchase items for the value of your coupon on www.fashionology.nl. Please note that a denomination as well as a cash payment of the coupon is not possible. When you enter your coupon code when placing your order, your invoice will automatically be reduced by the coupon amount. If the value of the coupon is not sufficient for your order, the difference can be paid by Paypal, Ideal, Credit Card or bank transfer. Coupons are valid forever. A refund of the coupon amount is not possible.


Returning the goods
Should you wish to return a product purchased using a gift voucher because you did not like it or it was not suitable, you can do so within 14 days from the date of purchase. You will then receive the code for a new gift voucher by an email bearing the same value as the original gift voucher. You shall also receive any difference in value. A gift voucher cannot be exchanged for cash.


Liability and risk of loss
FASHIONOLOGY.NL does not bear any responsibility for an incorrectly entered email address of the recipient of the gift voucher. Likewise, FASHIONOLOGY.NL does not accept any liability for the loss, theft, misuse or delayed delivery (e.g. due to technical problems) of the gift vouchers.

 
Fraud
FASHIONOLOGY.NL reserves the right to close the customer account and/or demand alternative payment in case of a fraud, or an attempt at deception or in case of a suspicion of other illegal activities in connection with a purchase of a gift voucher or at the time of redeeming it on our website www.fashionology.nl. The customer shall not have any right for the release or payment of the gift voucher in question.

Payment methods
For payments you have the following options: Paypal, Credit Card payments with Mastercard and Visa, Ideal and Wire/bank Transfer: You can wire the money to us within two weeks business after your order placement. You will see our bank details once you have completed the order at our website and on your order confirmation. Please note, that the order will only be sent after we have received the payment.

 
Waiting for your order paid by credit card
Please note that your order can only be sent after your credit card details were accepted. Therefore, all security parameters need to be stored on your card.


Paying for your order via wire/bank transfer

 After you have confirmed your order and you choose wire/bank transfer as payment option, you will receive a unique transfer ID. Please state this ID with transfer, so we can easily trace your payment.

If you are from the Netherlands, please transfer the total amount of your payment to account number: 121503038, account name: Buckaroo. stating "your unique ID number".

If you're from abroad, please transfer by international transfer using BIC-code RABONL2U, IBAN-code NL05RABO0121503038, to Buckaroo, stating "your unique ID number".

If you have any questions regarding this payment option then simply contact us at info@fashionology.nl


Waiting for your order paid by wire/bank transfer
We can only ship the goods once we have seen the payment in our account. Please note that a transaction can take several working days. This time frame depends on your bank and cannot be influenced by us.

Additional costs
The only additional costs to your order are the shipping costs. We offer FREE standard shipping on orders over €50, FREE registered shipping on orders over €250 and FREE express shipping on orders over €600.


Payment Period
You need to pay for your order within two weeks. If you have not paid for your order within two weeks then your order will automatically be canceled. 

Transferring money via bank transfer
This varies from country to country and from bank to bank. All the information you need can be found on our contact page. For more information please contact your bank. All the details you need can be found on our CONTACT page. Please add your order number and the name you ordered with to the payment description.  

Shipment
All standard and registered shipments are handled by PostNL, express shipments are handled by FedEx. The orders will be shipped to your shipping address.

Handling time
All orders are made by hand per order, therefore your order will be shipped within 5 working days after we have received your payment. Please keep in mind that holidays and weekend days are no working days.

To which countries does FASHIONOLOGY.NL ship?
We ship worldwide

Insured order
If you choose the standard shipping option then your order will be shipped with unregistered mail. All registered and express orders are insured against damage or theft from the time of pick up to delivery at the provided shipping address. The costs to insure the item are covered by FASHIONOLOGY.NL. Please note: Returns need to be returned to us with registered mail. It is your responsibility to ensure a proper return, please keep the return receipt on file.

Track order
If you choose the registered or express shipping option then you will receive an email with the tracking number of your order.  By clicking on the link in the email you will be automatically be redirected to PostNL or FedEx.

Missing/ incorrect/ broken item
If this happens then please contact us as soon as possible and entitle your email as ‘URGENT’. It can happen that certain items are temporary unavailable or no longer available. If this is the case it will be shown on your invoice. Of course we will also inform you via email. Normally it means that the missing item wasn’t in stock at the moment and that we wanted you to send the other items first because we don’t want you to wait to long for your order. Please contact us to be sure. I have received an incorrect item in my order, what do I do? Please contact us and we will take care of it.

We make every effort to keep sufficient stock of items shown on our site. Yet, occasionally we do sell out of products before the site can be updated. You will receive an e-mail if an item that you have ordered is out-of-stock. The changes will be reflected on your invoice.

Missing order
If your order has still arrived 20 business days after we have send out the order then please contact us and we will take care of it.

How do I create an account at FASHIONOLOGY.NL?

1. Click on ‘account’ at the top on the right of our webpage.
2. Click on ‘create an account’
3. Enter your details, if you prefer to receive our newsletter (which we send with a maximum of 4x a year) and enter your password twice.
4. Click on submit
5. You have now created your account. You will be redirected to your account page and you will receive a confirmation email that your account has been created.
6. Once you are on your account page you can add, adjust or change your details.

Once you have placed your order and want to adjust your shipping address, please contact us and entitle your email as ‘URGENT’. You can not change your details in your account for your current order, we need to do that for you. When you change your account details then the changes will be applied to your next order, not to your current order!

Modify account
You can modify your account profile anytime you wish. Simply select “account” at the top of the menu bar and log into your account using your email address and your personal password.

- to change your shipping information, simply edit the existing profile.
- to modify your password or email address, simply edit your profile.
- to view your order status and order history, click on “show all”.
- to turn on/off the newsletter service

Forgot password
In case you forgot your password you can http://www.fashionology.nl/customer/account/forgotpassword/

Return
If you are not satisfied with an item, you can return it within the return period of two weeks. In the interests of hygiene we do not offer exchange on pierced jewellery. The unused item has to be returned in its original packaging for a refund (less shipping charges). You may inspect the goods carefully. The fall of value as a result of the proper use beyond the careful inspection of the goods, which implicates, that the refunded goods cannot be sold as "new" anymore, has to be reimbursed by the customer.

To successfully complete the return process, please follow the instructions on our return form. Print out and fill in our return form, which you can find here. Please note that all returned items have to be sent back in one package. We advise you to sent back the package with registered mail. If the goods are used, worn, damaged, incomplete or not been send back in it orginal box then FASHIONOLOGY.NL is not obliged to take back the item.

Please address all returns and exchanges to:

FASHIONOLOGY.NL
PO Box 22294
3003 DG Rotterdam
The Netherlands

Exchange
We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) or size(s) you prefer.

Refund
Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed your will receive an email confirmation of your return. The amount will be refunded on the account of your original payment method.  

Damaged/ Misshipped Items
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by phone or email. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax. To do so please go back to Returns.

Return Form
Your can find our Return Form HERE

How do I sign up for the newsletter?
You can enter your emailaddress in the ‘newsletter’ box and click on ‘GO’. You will receive a confirmation email in which we confirm your subscription to our newsletter. You can also choose to receive our emails while checking out. We send maximal 4 emails a year.

What is your privacy policy?
FASHIONOLOGY.NL uses security software SSL (Secure Socket Layer). This is an asymetrical encrypting method to protect your credit card information during transmission against interception and manipulation. All your information is treated confidentially.

Wholesales
For wholesales please contact us at sales@fashionology.nl

VAT-Number
NL154100122B01


Chamber of Commerce number
24475476


Boutiques
GK Reykjavik (Reykjavik), Stig P (Copenhagen), Pixiemarket (New York City), TRIO S.A.S (Milan & Turin), Nova AS (Bergen), Prestige (Nyborg) and Painted Bird (San Fransisco)

Taking care of FASHIONOLOGY.NL jewelry
Please handle the jewelry with care. Be very careful with the use of fluids on or near the silver plated jewelry or on the part of your skin where you wear the silver plated jewelry on. The change of weather can cause discoloring, but also the contact with other jewelry can cause discoloring, because of differ in material for example, but this is not permanent. If the jewelry has been discolored then gently clean it with a jewelry cleaning cloth. Also a dry towel will work. This will probably solve the problem. If it doesn't then please contact us. 

Materials
We use copper, silver plated materials and sterling silver. All rings in our shop are made of sterling silver. The hooks of the earrings are nickel free.  

Broken/tarnished ball chain necklace
We offer a 1 year guarantee on ball chain necklaces. Please contact us if your ball chain necklace is broken or tarnished.

New items
We don’t work with seasons. This means that we add new designs to our collection the entire year!

Translate FASHIONOLOGY.NL
We currently offer our webshop in English and Dutch. For other languages you can translate our webshop here http://translate.google.com.

Size Chart
The sizes are shown are European sizes. You can find a size chart at the bottom of our website under “Size Chart” and the discriptions of items which have a size. If an item runs large or small we will make a note on the web site. 

Restock
We randomly restock items a few times a week. For items that are currently out of stock you can enter you emailaddress on the productpage and be informed once the item is back in stock again. You can ofocurse also keep a close eye on your wanted item.

Also the description of an item that is currently out of stock, will give you more ‘back in stock’ information, it does happen from time to time that we restock a very small quantity in the meantime. Items that won’t come back in stock will be removed from the webshop.

The item looks different in real life then on the pictures
Because our items are handmade and made of natural crystals and elements, each piece may vary. The size and shape may vary, but the overall look and feel will still be intact.

Custom requests
FASHIONOLOGY.NL will only do custom requests in large volumes. So if you want to order an exclusive style, minimums will apply.

Further questions
Please contact our service team at info@fashionology.nl

Answering emails
All emails will be answered within 5 working days. If you have an urgent quetion then please add ‘URGENT’ to the description of the email subject. Urgent entitled emails will be answered within 1 working day.